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Sunday, Jun. 08, 2003-11:19 p.m.
"Axel seizes control!"
Axel Speaks ...
(Well, okay, so really I just kept laying there under the desk and giving Dad those Biiiig brown eyes everytime he looked at me, untill he finally came over here and did what he knew he hadta do, darnit! -that would be making another Axel-entry, by the way. hrmf. ...but with some information that maybe Dad feels funny throwing out there, but I would be cheering for- if Dogs could cheer, exactly.... is howling acceptable? I've never done that, but I could try... Uhm, or maybe you'll just accept this instead: *woof!*) By the way... today was hot. . o O (It was like, AFRICA hot...) I just had to mention that. You know, in case no one else lives in an otherwise cool climate kind of place, where it suddenly got all summery and HOT. The heat is tough on big dogs- especially ones with a little extra fat over the ribs, and a black coat! Now where'd Dad put that air conditioner again... Anyway... Dad and Pa and Me, we were all really stunned by the responses sent to us about this whole access issue thing... I know Dad's strong point isn't accepting help- but we all had a talk (okay, Pa and Dad talked. Dang, I gotta learn to *talk* someday! That'd come in handy!!) and Dad decided that it might be a Good Thing (tm) to put some information up... if some of you would like to help, we think maybe this would be a good way to go about it: Letter writing has worked wonders for a lot of folks who talked to us, including really serious issues like this. At least one friend of ours already wrote the Best Buy company online, through an email/web link, and got at least a 'canned' response- but they took Dad's email/info from hers, and they sent him a 'canned' apology too- that was a *little* insulting, but it told everybody one thing: they DID read the email she sent... else they wouldn't have known where to send the 'apology' (Dad's email) or what store it happened in (Seattle)... (The one Non-'form' sentance read: "We apologize for any frustration caused by the level of service you experienced at our Seattle store.") ...so at least we know they READ that stuff... Dad says they probably are afraid to act on it in a real or meaningful manner though, because so many people would take advantage of that and use it to sue them. That's kind of sad to think, isn't it? Dad wouldn't sue them. No one gets anything out of a lawsuit except lawyers and the media... Dad thinks that if everyone who would like to lend a hand would all write a letter (snail mail or email, or even both!) would do so, they might realize that WOAH, their one store has suddenly gotten the WRONG kind of attention! No one likes negative attention... (least of all ME... I never want anyone to mention that whole carpet thing again...) -but if it turns out the Manager who did this was acting on her OWN political bias's (about Service Animals in general or my Breed, or Dad not looking disabled enough, or anything like that) and that OTHER stores or the main company doesn't think that was cool either... maybe they would stand up and take notice! Maybe... just maybe... they would even educate the employees, or give her a good yelling at anyway, (YAY Golfwidow! I thought that whole rubbing-the-nose idea was a great one, if anyone asked *ME*!) or maybe they'd change the policy if it's *true*, what she said, that this is a "new" policy of Best Buy as a company!!! That is scary to even think, and it's why Dad won't go back right now... he can't stand the thought of another conflict like that! ICKY! If you would like to help us out on this issue, Dad will type in the information below: about which store it happened in, how to contact them, etc. All we ask is one thing: *YOU* choose what to say!! :) ...Dad related to you all what happened and how it made him FEEL... but how *YOU* feel about it is what is important. Did you want that lady fired? Did you feel like they should be sending Dad flowers and a card? ...anything at all- whatever YOU thought or felt- upset at this being a new policy, or disbelief that a manager could act like that if it wasn't- it doesn't matter! What matters is that if enough people communicate to them how they DO feel... then they will listen. (we hope!) Dad is composing a letter this weekend to send to them too- but that's as far as he feels he can go alone, OK? We hope you understand... he's been kind of down lately. :( You can't fight wars when you're already down. The store information below is from the Best Buy website- this is the location it happened in: Seattle-northgate Wa (Store #470) 330 N.e. Northgate Way Seattle, WA 98125 Phone: 206-306-7663 Hours: Mon-Sat 10:00am-9:00pm Sun 11:00am-6:00pm This is the 'Customer Service' contact information, also from their web site: For telephone assistance, call Consumer Relations at 1-888-BESTBUY (1-888-237-8289). Or write to us at: Best Buy Consumer Relations PO Box 9312 Minneapolis, MN 55440 They give this, as their Corporate headquarters number: Best Buy Co., Inc. PO Box 9312 Minneapolis, MN 55440-9312 Tel: (612) 291-1000 If you want more specific information about what happened, Dad will be making an entry about that as soon as he can figure out how to put a nice link into this text and put the info on another page... or something! How do you guys make yer diaries SO gorgeous? :) And so functional!! I'm jealous of all your wonderful talents!! ...Anyone got a spare clicker and some beef jerky? I could probably train Dad to do better a better page, or even some HTML if I used that whole 'click and treat' thing... it works on ME anyway! >:) I promise to make Dad put some pictures up, once he gets a template working that looks nice and is flexible. I want to put a lot of neat stuff up, but the one-page-a-day entry format makes it hard... I wonder if you knew Dad takes Digital Pictures? He wants to be able to put up pictures of the places we go! We have a wonderful friend who will host them on his network, so space will not be an issue for us! yay! (*SLURPS* for Scary, for doing that!!) Thank you for all the wonderfully kind words of support... it really makes a difference in things. It made Dad re-consider how he was going to proceed... and that's really spiffy! *SLURPS* to golfwidow for her entry on it, and big-puppy-snuggles EVERYONE who came to read, or who sent email, posted in the guestbook, or otherwise contacted Dad about this! Thank you.
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